Woman holding a bouquet of flowers in front of a brick wall
Magnolia the Florist

Frequently Asked Questions

Welcome to the Magnolia the Florist FAQ page. Here you'll find answers to some of the most common questions about ordering flowers, flower delivery, gift baskets, plants, weddings, funerals and caring for your flowers. If you can't find the answer you're looking for, our friendly team is always happy to help. You can call us on 01536 517077 or use the Chat button to speak to us

Ordering Flowers

You can order flowers online through our website, visit us in our Kettering shop or call our team on 01536 517077.

When ordering online, simply choose your favourite bouquet, hand-tied arrangement or gift, select your delivery date and enter the delivery details at checkout. You can also add a personal message to your order, which we'll write on one of our signature cards.

We hand-create our flowers in our Kettering shop and personally deliver local orders.

Yes. We offer same-day local flower delivery Monday to Saturday, subject to availability.

For Monday to Friday delivery, please place your order by 3 pm. For Saturday delivery, the cut-off time is 2 pm.

During particularly busy periods such as Valentine's Day and Mother's Day, delivery arrangements and cut-off times may change, so we recommend ordering as early as possible.

Yes. You can select a future delivery date when placing your order online.

Ordering in advance is particularly recommended for busy occasions such as Valentine's Day, Mother's Day, anniversaries and Christmas, as this gives our florists more time to source the best seasonal flowers for your order.

Yes. If you'd rather speak to a member of our team, you can call us on 01536 517077.

Our florists can help you choose the right flowers, discuss delivery options and answer any questions you may have.

Absolutely. You can add a personal message during checkout and we'll write your message on one of our Magnolia signature cards.

Please check your message carefully before completing your order, particularly names and spellings.

Flower Delivery

We personally deliver fresh flowers and gifts throughout Kettering and the surrounding Northamptonshire towns and villages, including Corby, Rothwell, Market Harborough, Wellingborough, Rushden, Higham Ferrers, Irthlingborough, Thrapston and many surrounding villages.

We also offer a Nationwide Delivery service to mainland UK on selected products.

For a full list of local delivery areas, please see our Delivery Information page.

Yes. Same-day flower delivery is one of our most popular services.

Orders must be placed by 3 pm Monday to Friday or 2 pm on Saturday, subject to availability.

We recommend ordering earlier whenever possible, particularly on Valentine's Day, Mother's Day and other peak floral occasions.

Our standard local delivery service operates during the working day.

Monday to Friday, deliveries are generally made between 8 am and 5 pm.

Saturday deliveries are generally made between 9 am and 3 pm.

At certain periods of the year (e.g., Valentine's Day), our delivery hours may change from those shown.

We plan our delivery routes carefully to ensure flowers arrive as fresh as possible. Unfortunately, we cannot guarantee an exact delivery time for standard deliveries; however, we always aim to deliver as soon as we can.

The only exception to this is funeral and wedding orders.

We cannot normally guarantee an exact delivery time for standard flower deliveries. In the order notes, please advise if someone is leaving before a certain time; however, we do not guarantee a delivery time, but we will try our best to accommodate where we can.

For funerals and weddings, our order system will prompt you for the event time; we will then take steps to ensure flowers are delivered in plenty of time.

How much does flower delivery cost?

Our local delivery charges depend on the delivery area.

Zone 1 – approximately 7.5 miles from our Kettering shop

  • Standard/next-day delivery: £5.99
  • Same-day delivery: £7.99

Zone 2 – approximately 10 miles from our Kettering shop

  • Standard/next-day delivery: £8.49
  • Same-day delivery: £9.99

National Delivery Charge

  • Standard Charge: £10.00

If nobody is home, we'll first try to leave your flowers with a neighbour who is willing to accept them.

If this isn't possible, we may leave the flowers in a suitable, safe place that is not in public view, such as a porch, shed, garage or greenhouse.

If there is no suitable place to leave the flowers, we'll return them to the shop and contact the recipient to arrange another delivery.

We'll leave a calling card explaining where the flowers have been left. If the flowers have been returned to the shop, once we have been contacted, we will re-arrange delivery.

Yes. You can add delivery instructions during checkout.

For example, you can let us know about a side gate, porch, building entrance or preferred safe location.

Please do not ask for time-specific deliveries; we do not guarantee any time-specific requests. The only exception to this in funeral and wedding orders.

Yes. We regularly deliver flowers to businesses, offices and workplaces. Please provide the full business name, recipient's name, address, postcode and any useful information such as department, floor or reception details. This helps our driver make the delivery as quickly and smoothly as possible.

Hospital flower deliveries can be subject to individual hospital policies.

Before placing an order, we recommend checking with the hospital to confirm that flowers are permitted.

If you are ordering for a hospital, please provide the recipient's full name, hospital address and ward or department information.

Please note that Magnolia the Florist does not accept deliveries to departments located at Kettering General Hospital, NN16 8UZ. If an order is placed for this location, we'll contact you to discuss an alternative delivery address.

Our normal local flower delivery service operates Monday to Saturday.

We do not normally offer Sunday delivery, although there may be exceptions for specific occasions such as Mothering Sunday.

Our normal delivery service does not operate on Sundays or public holidays. Orders placed during these periods will generally be processed on the next available working day.

Peak periods and special occasions may have different delivery arrangements.

Nationwide Flower Delivery

Yes. We offer a selected range of flowers for Nationwide Delivery to mainland UK.

Nationwide orders are delivered using our delivery partners rather than our own local delivery vehicles.

Our current nationwide delivery service operates Tuesday to Friday.

Our nationwide flower delivery products are available for delivery Tuesday to Friday throughout the working day.

The available delivery date will be shown when you place your order

Once a nationwide order has been collected by our delivery partner, we are unable to rearrange or cancel the delivery.

If you need to make a change, please contact us as soon as possible and we'll do our best to help before the order has been dispatched.

If a courier delivery cannot be completed, the courier may leave instructions for the recipient or arrange another delivery attempt depending on the circumstances.

Please make sure the delivery address, postcode and contact details are correct when placing your order. Also, include the recipient's contact number so our delivery partner can contact them directly.